Frequently Asked



How does this site work?
If you like what we have here, you have a lot of flexibility! You can purchase individual photo sets and/or videos, or a membership, or a combination of those things (not to mention DVDs!).

Regarding memberships, if you click on 'Join' (or 'Join Now' on the home page), you can read about the different membership levels offered. These are explained pretty well. But the thing to know is that if you select a basic or enhanced membership, you can always purchase higher quality versions of your favorite scenes individually. At the same time (and this is really neat), the site prevents you from purchasing items you already have access to! Just go to the members area whenever you log in, and whatever you have access to is waiting there for you.

If you choose to shop ala carte, you may purchase: individual photo sets (which include a low resolution video of the entire scene), DV quality videos, or Hi-Def quality videos. Simply add them to your cart and then check out. Everything you purchase will be waiting for you in your members area.


Can I use Paypal?
Yes. You can send payments to owen@tropicalshotsmedia.com. Use the 'Contact Us' portion of the site to request detailed instructions.


How long can I access my stuff?
Items that you purchase can be accessed (and saved) for 30 days. After that, they can be made available to you on request.


What format do you use for your videos?
We are now using the AVC (H.264) codec for our videos. The Hi-Def versions display at 1920x1080. The DV quality versions display at 853x480, while the low resolution videos display at 427x240. The original videos videos are rendered as Windows Media (.wmv). The Hi-Def versions are 1280x720. The DV quality versions are 720x480, while the low resolution versions (included with the photo sets) are 320x240. I will be re-rendering the archive as AVC files in the near future. Keep an eye on the splash page for more info.


Can I save everything?
Yes! Each time you access a video, you have the option of saving it (recommended) or simply viewing it. All photo sets have an zip archive file associated with it for easy downloading.


How often is the site updated?
This site will be updated bi-weekly (as of 10/8/10) with full updates. Extended scenes (in excess of 20 minutes) may be broken into two updates. Also, incidental material and material not suitable for regular updates may be uploaded from time to time as 'bonus' updates.


Are all of your models 18 years of age and older?
Yes, they are.


Do you do custom scenes?
Not right now, because our shooting is limited to brief periods. We may be able to accept custom scene requests in the future. But, we are always open to suggestions! Please use the Contact Us feature to submit any ideas you may have.


How much do you charge for shipping?
All shipping costs are included in the price of our DVD's.


What kind of shipping do you use??
For customers in the US, we use Priority Mail. For internationl customers, we use USPS Air Mail. We do not offer express service.


Where do you shoot your videos?
Most of work occurs in the Southern Luzon region, although we have traveled outside that area and plan to travel more extensively in the future.


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